Implementing Certinia PS Cloud: A Q&A with Cambridge Health Research (CHR)
Cambridge Healthcare Research, established in 2013, has grown into an indispensable partner for decision-makers in the healthcare and life sciences sectors. Sparked by a desire to strive for better, the company’s founders used their expertise in strategic competitive intelligence to cultivate an exceptional team of over 130 individuals. Today, CHR provides crucial insights, strategic analysis, and in-depth interpretation of market trends to inform pivotal decisions. Their portfolio has expanded to include divisions for market research, strategic competitive intelligence, and pricing, incorporating brands such as Vox.Bio and Solici. By nurturing new ideas and developing emerging talent, the company steadfastly works towards its matured vision – to bring the brightest ideas in healthcare to patients.
The Challenge
Prior to Certinia, CHR faced a lack of mature workflows and systems that hindered their rapid growth trajectory, with the absence of a unified and scalable PSA system being a main concern. The process of timesheet entry was also not optimised, leading to compliance issues. In addition, CHR lacked visibility in capacity forecasting, which adversely impacted business performance and client delivery timelines. The need for customisations to suit specific needs was another hurdle, calling for a solution that could offer out-of-the-box configurations while providing the flexibility for future modifications.
The Solution
Certinia has introduced efficient workflows and a system that encourages a more streamlined and organised operation. Timesheet entry has been optimised, leading to a notable improvement in compliance. They also gained increased visibility in capacity forecasting, contributing positively to the overall business performance and client delivery schedules.
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Key Takeaways
![](https://agilyxgroup.com/wp-content/uploads/2024/03/Forecasting-white.png)
Increased visibility in capacity forecasting
![](https://agilyxgroup.com/wp-content/uploads/2022/09/Trained-and-Qualified-white.png)
Increased confidence in their forecast and created a more robust platform for macro-level business decisions
![](https://agilyxgroup.com/wp-content/uploads/2024/03/Timesheet-white.png)
Timesheet entry has been optimised, leading to a notable improvement in compliance
“With Certinia and its Fast Start implementation, we found the PSA system we had been searching for. Agilyx did a fantastic job delivering the project and customising configurations to suit our needs.”
– Cambridge Healthcare Research
The Results
The Agilyx Force Multiplier enabled a faster implementation time with Certinia’s out-of-the-box configurations, tailored to CHR’s unique needs. This has provided the company with useful insights into their workflows, helping them identify potential future modifications. All these improvements have led to increased confidence in their forecast and created a more robust platform for macro-level business decisions.