Delivering Organisational Objectives through Modern, Flexible Consulting Services

3Bridges Community, a trusted NDIS service provider, partnered with Agilyx to implement Lumary, Skedulo, and 2cloudnine Payroll to address challenges around inefficient processes for rostering, time sheets, and payroll. By adopting these three systems on the Salesforce platform, 3Bridges gained a seamless, intuitive user experience with real-time insights to make data-driven decisions and improve utilisation.

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Human Services

Company Size

300+ (Staff & Volunteers)


Carss Park, NSW, Australia

The Challenge

The main challenges were situated around five antiquated systems that did not have integration capabilities, making them not fit for purpose. These five silo systems were chosen with little understanding of workflow requirements or cross-functional impact; being chosen in a reactive state versus a holistic assessment of the organisational needs.

Rostering, time sheets, and payroll were selected as the priority to ensure there was one data source utilising an automated workflow. This was to eradicate inefficient processing methods and avoid extensive external agency fees for report management.

Logo of 2cloudnine
Logo of Lumary
Logo of Skedulo

The Solution

To address these challenges, 3Bridges chose to implement the powerful combination of Lumary’s care-management, Skedulo’s workforce management, and 2cloudnine’s Payroll and award interpretation solution.

These three systems come together to provide an unbeatable solution for human capital management (HCM) in the Aged Care and NDIS sectors. This trio has been carefully selected to meet the high standards and complex needs of Aged Care and NDIS regulations. And thanks to the Salesforce platform, 3Bridges’s employees can now have a seamless and intuitive experience with all their data stored safely in the cloud.

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Key Takeaways

Robust platform for continued growth

Improved security and better accessibility

Seamless and intuitive user experience

Real-time insights

“Agilyx played a key role in meeting our objective to modernise systems and technology at 3Bridges. The implementation of these systems have allowed us to provide positive impact for our clients and our workforce.”

– John Lee, Chief Financial Officer

The Results

With this powerful trio, 3Bridges’s process for payroll management underwent a significant transformation. The end-to-end procedure, from creation to awarding, saw a remarkable reduction in manual intervention. And by being on the Salesforce platform, the 3Bridges team was ensured easier adoption, improved security, and better accessibility.

To complement their system implementation, 3Bridges also chose Agilyx’s subscription consultancy service, Consulting-as-a-Service (CaaS), which provided them regular access to dedicated Agilyx resources that they could use however and whenever needed. With CaaS in place, 3Bridges has access to a wide range of specialists they could utilise for business and platform development.

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