Cuscal puts people first with new Human Capital Management system

The Cornerstone platform gave Cuscal the ability to record and track managers’ quarterly check-ins with staff and simplified the performance review process. Most importantly, using the new system, managers could tie feedback from their development sessions with staff and their performance reviews to their learning and development goals and keep track of their progress.
Download PDF
Industry

Financial Services

Company Size

500+

Headquarters

Sydney, AU

The Challenge

Cuscal wanted to move from transaction-based performance management to a more holistic talent management and employee development system that prioritised strategic and skill-based development. Key to this was moving from a KPI-based system to an OKR-based system. Their current system was not fit for purpose, was difficult to use and track progress in and was used inconsistently across the business.

Cuscal is also undergoing a transformation with the move to agiled-based ways of working. They were looking for a system that would replicate and support these ways of working with more regular feedback, coaching and assessment against agile values and behaviours. They needed to be able to iterate and refine OKRs across each quarter, shifting away from annual reviews to quarterly reviews.

The Solution

We worked with Cuscal to build and implement an intuitive HCM platform using Cornerstone. The new platform allowed managers to be across and direct individual teams’ performance and development objectives in a flexible and personalised manner.

Learn more
Key Takeaways

Cornerstone Performance

Regular and Recorded Check-Ins

Connection

“Thanks to Agilyx Group, we’ve been able to streamline our systems and processes so we can spend more time focusing on what matters, growing our people.”

– Kim Archer, Head of OD and Talent

The Results

The Cornerstone platform gave Cuscal the ability to record and track managers’ quarterly check-ins with staff and simplified the performance review process. Most importantly, using the new system, managers could tie feedback from their development sessions with staff and their performance reviews to their learning and development goals and keep track of their progress.

• The new system supports more regular manager-staff check-ins and has the ability to create quarterly key results that can be regularly updated and monitored.

• It supports joint leadership responsibilities, which allows both the functional manager and a Product Owner to assess and provide detailed performance feedback for an individual in an agile squad.

• New reporting functionality allows Cuscal to see all the objectives aligned to each of their strategic priorities so they can track and monitor progress against them.

• The transparency created by allowing everyone to search and review OKRs for other staff has enabled better alignment and connection within and between teams, meaning there is no longer any tension throughout the year due to misaligned objectives.

• 360 assessments for those performing in Cuscal’s squads have been successfully integrated with the rest of the company’s HCM.

Download PDF